Last updated: August 26, 2026
This Privacy Policy describes how Grand Virtue Trading Limited ("Gladpick", "we", "us" or "our") collects, uses, discloses, retains and protects personal information when you visit or make a purchase from gladpick.com, contact us or otherwise use our services. For Hong Kong privacy law, Grand Virtue Trading Limited is the data user responsible for the personal data described here.
1. Personal information we collect
Depending on how you interact with us, we may collect:
- Contact and account information, such as name, email address, telephone number, billing and shipping address;
- Order and transaction information, such as items ordered, amounts, currency, discounts, returns, payment status and fulfillment status;
- Payment information handled by payment providers. We generally receive transaction confirmation and limited payment details rather than complete card numbers;
- Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral source, approximate location and interaction data;
- Communications and content, including support requests, reviews, survey responses and other information you choose to provide; and
- Preferences and consent records, including language, currency, marketing choices and cookie settings.
2. Sources of information
We collect information directly from you, automatically from your browser or device, and from service providers involved in the transaction, including SHOPLINE, payment processors, fraud-prevention services, analytics providers, advertising partners and logistics providers. We ask only for information reasonably related to operating the store and the purposes explained here.
3. How and why we use personal information
We use personal information to provide the service you request, including processing payments and orders; arranging fulfillment, shipping, returns and refunds; operating customer accounts; communicating transactional updates; responding to support; maintaining site security and preventing fraud; improving the website and services; keeping business and accounting records; complying with legal obligations; and, where permitted, measuring or personalizing marketing.
Depending on applicable law, processing may be based on performance of a contract, compliance with legal obligations, consent or our legitimate interests in operating, protecting and improving the store without overriding your rights.
4. Cookies and similar technologies
We and our service providers may use cookies, pixels, local storage and similar technologies for essential site functions, preferences, checkout, analytics, fraud prevention and advertising. Where required, non-essential technologies are used based on consent. Available controls may be presented through the site, and browser settings can also limit cookies, although blocking necessary cookies may prevent checkout or other features from working.
5. When we disclose information
We may disclose personal information to vendors that help operate the store, including SHOPLINE and providers of payments, fraud prevention, hosting, analytics, advertising, customer support, fulfillment, logistics and returns. We may also disclose information to professional advisers, insurers, regulators, courts or authorities when reasonably necessary to comply with law, enforce agreements, protect rights and safety, investigate misuse, or complete a merger, financing, reorganization or sale of business assets.
Service providers are expected to use information only for authorized purposes and subject to appropriate safeguards. We do not disclose personal information in exchange for money. Certain advertising or analytics activity may be treated as a "sale", "sharing" or targeted advertising under some privacy laws; where applicable, you may opt out through available controls or by contacting us.
6. International processing and transfers
Gladpick serves customers internationally and uses providers in multiple countries. Information may therefore be processed outside your country of residence, including in locations with different data-protection laws. Where required, we use recognized transfer mechanisms or other appropriate safeguards and remain responsible for meeting applicable legal requirements.
7. Retention
We retain information only as long as reasonably necessary for the purposes described here, including order support, accounting, warranty administration, dispute resolution, fraud prevention and legal compliance. Retention depends on the information, transaction and applicable law. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8. Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized or accidental access, processing, erasure, loss or use. No transmission or storage method is completely secure, so absolute security cannot be guaranteed. You are responsible for protecting any account credentials and for notifying us of suspected unauthorized access.
9. Your privacy choices and rights
Depending on your location, you may have rights to request access, correction, deletion, portability or restriction of personal information; object to certain processing; withdraw consent; or opt out of targeted advertising, sale or sharing. You may also have a right to appeal a decision or complain to your local data-protection authority.
Under Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486), an individual may request access to and correction of their personal data. A valid data access request is handled within the period required by law, generally 40 days. A reasonable fee may apply where permitted. To make a request, email support@gladpick.com. We may verify identity and authority before responding and will not discriminate against you for exercising applicable rights.
10. Marketing communications
You can unsubscribe from promotional emails using the link in the message or by contacting us. Withdrawal does not affect processing already carried out and you may still receive non-promotional communications about orders, security, policy changes or customer support.
11. Children
Our services are not directed to children under 16, and we do not knowingly collect personal information from children without authorization required by law. A parent or guardian who believes a child provided information may contact us to request review and deletion.
12. Third-party links
The site may link to services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.
13. Changes to this policy
We may update this policy to reflect changes in our services, technology or legal obligations. The revised version will be posted here with a new "Last updated" date. Material changes will be communicated where required by law.
14. Contact
Privacy questions and requests may be sent to support@gladpick.com.
Grand Virtue Trading Limited
UNIT 05, 12/F THE CLOUD, NO. 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG