Last updated: August 26, 2026
This Shipping Policy explains how orders placed on gladpick.com are processed and delivered by Grand Virtue Trading Limited ("Gladpick", "we", "us" or "our"). Any order-specific estimate or restriction displayed on the applicable offer page or at checkout also applies.
1. Order confirmation and processing
After checkout, we send an order confirmation to the email address you provided. Most orders are reviewed and prepared for dispatch within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays.
High-demand, personalized, pre-order, oversized or restricted items may require additional processing time. When applicable, this will be stated on the offer page, at checkout or in a follow-up message. If a material delay occurs before dispatch, we will provide an update using the contact details on the order.
2. Shipping method, charges and estimates
Method: Standard tracked shipping is the default where supported. Depending on destination, parcel size and carrier availability, transport may involve an international express carrier, postal service or local delivery partner. The carrier name and tracking reference are provided after dispatch.
Charges: The exact shipping fee, if any, is displayed at checkout before payment. It may vary by destination, product, weight, dimensions and available service. Any free-shipping offer and its conditions will be displayed on the applicable offer page or at checkout.
Estimated timing: Processing normally takes 1–3 business days. International transit commonly takes approximately 5–15 business days after dispatch, giving a typical total estimate of approximately 6–18 business days after payment confirmation. These are estimates, not guarantees. Remote locations, customs review, carrier disruption, severe weather and peak-season volume may extend delivery time.
3. Shipping destinations
Availability depends on the item, applicable laws, carrier network and delivery address. If an address is not serviceable, checkout may be unavailable or we will contact you before dispatch. We do not knowingly ship to destinations subject to applicable trade or carrier restrictions.
4. Address accuracy and changes
Please review the recipient name, street address, apartment or unit number, postal code, telephone number and email before placing an order. Email support@gladpick.com as soon as possible if a correction is needed. We will try to help before dispatch, but cannot guarantee changes or rerouting after fulfillment starts or the parcel is handed to a carrier.
Where permitted by law, reasonable extra carrier costs caused by an incorrect or incomplete address may be deducted from a refund.
5. Tracking and split shipments
A shipping confirmation is sent after the carrier accepts the parcel. Tracking can take 24–72 hours to show the first movement. Items in one order may arrive in separate parcels or on different days; if so, additional tracking references may be issued.
6. Customs, duties and import taxes
Cross-border orders may be subject to import duties, taxes, brokerage fees or customs procedures imposed by the destination country. Unless checkout expressly says those charges are included, they are the recipient's responsibility. We cannot undervalue a shipment or declare a purchase as a gift. Customs clearance can delay delivery independently of the carrier's original estimate.
7. Delayed, lost or marked-delivered parcels
If tracking has no meaningful update for an extended period, or a parcel is marked delivered but cannot be located, first check the address, safe locations, household members and neighbors, then contact the carrier. If the issue remains unresolved, email support@gladpick.com with your order and tracking numbers so we can investigate.
Please raise a claim promptly and no later than 14 days after the carrier's recorded delivery date, or 30 days after the last tracking update for a parcel that has not arrived, unless applicable law provides a longer period. An investigation may require confirmation from the recipient, carrier scans or other reasonable documentation.
8. Failed, refused or unclaimed delivery
If a parcel is returned because delivery was refused, the address was incomplete, required duties were not paid or the parcel was not collected, we will contact you after it reaches the designated return facility. Where permitted by law, reasonable original and return shipping costs may be deducted from a refund. Reshipment may require a new shipping payment.
9. Events beyond reasonable control
Carriers may be affected by weather, natural disaster, labor action, customs or governmental measures, public-health events and network disruption. We will provide available information and reasonable assistance, but cannot guarantee dates affected by events outside our control.
10. Contact
Shipping questions may be sent to support@gladpick.com. Please include the order number. Gladpick is operated by Grand Virtue Trading Limited.
Grand Virtue Trading Limited
UNIT 05, 12/F THE CLOUD, NO. 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG