Last updated: August 27, 2026
We want orders from gladpick.com to arrive as described. This policy explains returns, replacements, cancellations and refunds provided by Grand Virtue Trading Limited ("Gladpick", "we", "us" or "our"). It does not limit mandatory consumer rights that apply in your location.
1. 15-day no-reason return window
You may request an eligible return within 15 days after the carrier records delivery. You do not need to provide a reason for an eligible change-of-mind return. To qualify, the item must generally be unused, unworn and unwashed, in the condition received, and returned with original packaging, accessories, manuals and proof of purchase.
Before sending anything back, email support@gladpick.com with your order number and the item concerned. You may include a reason if you wish, and doing so can help us improve. We will provide the applicable return instructions and, when required, a return authorization. Returns sent without authorization or to an address not provided by us may be refused.
2. Damaged, defective, incomplete or incorrect items
Inspect the order promptly after delivery. If an item arrives damaged, defective, incomplete or different from what you ordered, contact us within 7 days of delivery where reasonably possible. Include the order number and clear photos or a short video showing the item, packaging and shipping label. We may offer replacement parts, a replacement item, a refund or another appropriate remedy.
When we confirm that the issue was caused by us or occurred in transit, we will cover reasonable approved return shipping costs if a return is required.
3. 30-day limited warranty
Gladpick provides a limited warranty for verified manufacturing, material or workmanship defects reported within 30 days after the carrier records delivery. To make a warranty request, email support@gladpick.com with your order number and clear photos or a short video showing the issue. We may request reasonable additional information needed to verify the claim.
Where a covered defect is verified, the available remedy may be repair, replacement parts, a replacement item, a partial refund or a full refund, as appropriate and where permitted by law. This limited warranty does not cover normal wear and tear, accidental or liquid damage, misuse, improper storage, failure to follow instructions, unauthorized modification or repair, cosmetic variation that does not affect normal function, or consumable parts depleted through ordinary use.
This warranty is provided in addition to, and does not replace or limit, mandatory consumer rights available under applicable law.
4. Items that may not be returnable
For health, safety, legal or practical reasons, some items cannot be returned for change of mind unless defective or applicable law requires otherwise. These may include:
- perishable goods, food, flowers or plants;
- customized, personalized or made-to-order items;
- opened personal-care, intimate, hygiene or cosmetic products;
- hazardous materials, flammable liquids or gases;
- digital goods, downloadable products and activated software;
- gift cards; and
- items clearly marked final sale where that restriction is permitted by law.
Any offer-specific restriction will be disclosed before purchase. Contact us before ordering if you are unsure whether an item is returnable.
5. Return shipping and packaging
For an approved change-of-mind return, the customer is responsible for return shipping costs unless we state otherwise or applicable law requires us to cover them. Original shipping charges are generally not refundable. When an item is damaged, incorrect or defective due to our error or transit, the customer will not be required to bear reasonable approved return shipping costs.
Use suitable protective packaging and a trackable service, then retain the receipt. We are not responsible for a return lost before it reaches the designated return facility. Do not send returns to the address on the original parcel unless we specifically confirm it as the return address.
6. Exchanges and replacements
Because inventory can change, direct exchanges are not guaranteed. The fastest change-of-mind option is usually to return the eligible item and place a new order after approval. If replacement is appropriate for a damaged, defective or incorrect item, we will explain the available option.
7. Inspection and refunds
After an authorized return arrives, we inspect it and notify you of the decision. Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Your bank or payment provider may need an additional 5–10 business days to post the credit.
Where permitted by law, a reasonable deduction may be made for missing parts, avoidable damage, use beyond what is reasonably necessary to inspect the item or other loss in value. We will explain any deduction.
8. Order cancellations
Email us immediately if you need to cancel. We will try to stop an order that has not entered fulfillment, but cancellation is not guaranteed. Once dispatch begins, the order must follow the return process after delivery. Personalized or made-to-order items may not be cancellable after production starts.
9. Refunds for canceled or unavailable orders
If we cancel an order or cannot supply an accepted item, the affected amount will be returned to the original payment method. Refund timing after issuance depends on the bank or payment provider.
10. Chargebacks and unresolved concerns
Please contact us first so we can investigate and offer an appropriate resolution. Nothing in this section prevents you from exercising rights available through your payment provider or applicable law.
11. Contact
Return and refund requests: support@gladpick.com. Please include the order number. Gladpick is operated by Grand Virtue Trading Limited.
Grand Virtue Trading Limited
UNIT 05, 12/F THE CLOUD, NO. 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG